Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy, which outlines how we handle shipping, delivery times, costs, and other details.
Processing Time
All products are made-to-order and produced locally through our global fulfillment partners. Production time typically takes 1-3 business days before the item is shipped.
Shipping Time
Once your order is produced, it will be shipped to the address provided at checkout. Shipping times vary based on your location:
- United States: 3-7 business days
- Europe: 3-7 business days
- Canada: 5-10 business days
- Rest of the World: 7-15 business days
Please note that delivery times may be longer for remote or rural areas.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. We aim to minimize shipping costs by using local production partners when available.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can use this to follow the progress of your shipment until it arrives at your door.
International Shipping
We offer international shipping to many countries. Please be aware that international shipments may be subject to customs duties or taxes upon arrival in your country. These are the responsibility of the customer.
Returns & Refunds
As all items are made-to-order, we do not accept returns or exchanges unless your item arrives damaged or defective. In such cases, please contact us within 14 days of receiving your order with photos of the damage, and we will gladly offer a reprint or refund.
If you have any questions or concerns, feel free to reach out to our customer service team at chiwioofficial@gmail.com